Page Name:  (30) Testimonials

 

6/2/16

 

 

Diana,

 

I would like to take a moment to say “thank you” and to let you know how much the balloon nurse touched our family.

 

I ordered the Get Well Soon balloon nurse for my aunt who was in ICU. Later in the day after receiving the balloon, we received crushing news that she was only given a few days left here with us.

 

The balloon nurse stood by the hospital room door and she greeted all who entered and exited the room. She brought many smiles to a tough situation and added a little sunshine to a sad time. One of the last things my aunt said to my sister was “I love my balloon nurse.”

 

What you do and the service you provide had a positive impact on our family and I’m sure many other families as well.

 

-Alison Hallum

 

 
***
 
 
 
Thanks Diana!

The balloon girl was a big hit!
 
When we want to make a statement, we always use Balloons Express.
 
Shawn

 

Shanon loved the monkey she received today. The quality is wonderful you put a lot of hard work into these and it shows. Thank you, Andrea
 

 

 

 

Thank you so very much! It was just perfect. You will be my go to for smile deliveries from here on out.

Thank you again,
Gwen C.

 

 

 

Dear Balloons Express,

Thank you SO MUCH for bringing joy to my parents' house with your wonderful balloon bouquet!
I was let down by the hospital gift shop when the order I placed there was never delivered.
With you, my order was completed with speed and accuracy.
I really appreciate your great service!

Jane Samford
Happy Customer

 

 

 

DIANA!!!  I just found this photo you sent in my Spam folder!!!!!  AWWWWWW.... HE IS PRECIOUS!!!!!  Thank you, again, SOOOOOOO very much for going above and beyond in getting this delivered on Jack's birthday!!!  He was so delightfully surprised!!!  xoxoxo Marla

 

 

 

Thanks sooo much!  They looked great and thanks for getting them delivered yesterday afternoon!  It meant the world.  My niece had unexpected Neurosurgery to remove a tumor in her brain.  The balloons gave her a huge smile!!

Thanks again!

Terry Vitt

******

 

This is awesome and better than I imagine. I can not thank you enough for sending the pictures.

I will surely use you in the future.
 
  Thank You,
 Jodi Arledge

 

 

Diana & Balloons Express Team,
I am writing to say thank you for such excellent service!  I found you through an online search because I wanted balloons delivered to my niece in Tulsa for her birthday.  Browsing your website made me realize I had found something very special---not just a flower shop that delivers balloons, but a balloon specialist!  Once I found your website, I stopped looking for anything else.

My little niece loves monkeys and when I saw the monkey character balloon I knew right away that would be perfect.  I was excited to see that you offered same day delivery so I placed my order.  I was surprised less than 3 hours later to learn that this special delivery had already been received.  Wow!  That was fast!  I received an email thank you note from my sister with this in the subject line:  "best balloon bouquet ever!!!"  She also attached a picture of my niece with the balloon character and my 3 year old niece was all smiles!

I appreciated that the balloon character looked just like the picture on the website--except that you had added a balloon bow on its' head.  How perfect for this little girl!  My sister said "I don't know who likes it more, my daughter or me."

I have to tell you that bringing such delight to my little niece's birthday brought tears to my eyes.  You really exceeded my expectations and I am so glad I chose Balloons Express to bring such joy to my niece's birthday. 

The fact that you actually emailed me a copy of the invoice also exceeded my expectations and really proves you're willing to go the extra mile for your customers.

Thank you again!

Jenny Imhoff
Waukesha, Wisconsin

 

You guys are awesome!  You took a last minute order and delivered a fabulous balloon tower for a 40th birthday.  I think you may have actually delivered it within an hour of it being ordered.  I received the picture of it from my friend it seemed like right after I hung up the phone from ordering.  We can't thank you enough for such fast and excellent service!


Angie Payne and Stephanie Clark

 

 

 

Sooo cute!  Eleanor loved the cow character!  You all do a great job with your balloon characters.  It has been fun doing business with you!  Thanks, Becky  

 
 
Dear Diana @BalloonExpress
 
I want to Thank You for the beautiful Butterfly bouquet that you made. It was a big hit with my daughter. She along with the staff at the Church keep commenting on how beautiful. I seen the bouquet from a cell phone picture. It was fantastic. Once again thank you for making a beautiful arrangement and delivering to my daughter. Job well done !!! A very satisfied mother from Houston, TX. 
Evelyn Price
Jatac Logistics
 
 
 
I want to tell you how much I appreciate the quality of the balloon girl that I ordered. This was for
my daughters birthday and while that is not such a "unique" event...I live in Indiana and she is in Broken Arrow.
 
The order process was simply an ease and contact with you was exceptional, and calmed the nerves of an away mother!
 
Again- Thank you- my daughter loved it!! Many people in her office had never seen such a unique gift
and were impressed with the concept, quality and overall  "WOW" of such a great arrangement.
Not enough adjectives to show how much appreciation I have for your services!
 
Sincerely..with a big smile 
Sandra Godsey
Jeffersonville, IN

   

 

   Thank you so much! Your "Littleman" balloon character made his day, he smiled when he saw him for the first time today!  Jessica >

 

 

 

^  Thank you so much, this was 'just what the doctor ordered' and I will recommend u to all my friends! Great arrangement and the birthday girl really liked it!  Thanks for the special 'no latex' attention as well. 
Dr. Matt

 

 

 

I want to tell you how much I appreciate the quality of the balloon girl that I ordered. This was for
my daughters birthday and while that is not such a "unique" event...I live in Indiana and she is in Broken Arrow.
 
The order process was simply an ease and contact with you was exceptional, and calmed the nerves of
an away mother!
 
Again- Thank you- my daughter loved it!! Many people in her office had never seen such a unique gift
and were impressed with the concept, quality and overall  "WOW" of such a great arrangement.
Not enough adjectives to show how much appreciation I have for your services!
 
Sincerely..with a big smile
 
Sandra Godsey
Jeffersonville, IN

 

 

Hi, I wanted to let you know that Rod enjoyed the balloons very much and a good day of fun and amusement was had by all.
 
Thank you for the wonderful balloon bouquet and on-time delivery.  Deb H.

 

Diana, 
 
Thank you so much for the wonderful retirement nurses balloons!!!! My mom loved them and they were the talk of the retirement party!! She said it took forever to carry them out to her car because everyone in the hospital kept stopping her to ask about them!!!
 
Thank you again for making her party such a success!!! 

 Jennifer.

 

 Balloons Express:
 
Thank you for the quick delivery and the fantastic arrangement.  You
exceeded my expectations.
 
Thank you again,
 
Debbie Brown

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

HELLO DIANA,
The balloons are perfect!  Great Job!  My niece was so surprised and
loved them!  You did a fabulous job!
Thank you again,
Sincerely,
Pamela Hasselhoff 

 


Thanks so very much!  And I'm SO glad you can do this.  You guys do the absolute best balloon bouquets!!!

Thank YOU for making time for us on an already jam-packed day.
This is exactly why I love you guys; Great quality products that are such fun plus you are always so accommodating.
You are indeed the best!

Kindest regards,
Kathy

 

Diana,

We have really enjoyed your balloon bouquets and characters. I have used you for personal and business occasions and I have never been disappointed.  My husband used you to create the big big big pig for a friend that was in the hospital.  It was a hit, and everyone really enjoyed it.  Keep up the good work!  Bar    

Barbara D. 


Hello
 
I ordered 22 - HELIUM FILLED - 18" - Happy "40th" Birthday Balloon In A Box with Bear, Candy & Greeting for my brother-in-law for his 40th birthday on 4 Dec.
 
I just wanted to say thank you so much for the fantastic service - the balloon is still going strong!! He was very impressed with the way it was packaged and was extremely surprised :)
 
It took me a very long time to find somewhere in the US that did balloons in a box - they don't seem to be as popular in the US as they are here in the UK.  Thank goodness I have found you though, I will be using you whenever I want to send that extra little surprise to my friends and family!
 
Thank you once again, I am already palnning the next time I will order from you!
 
Georgina Matthews
London, UK 

 

 About a month ago I ordered a 6' balloon girl from you and you delivered it to one of the hospitals up there.  It was the biggest hit, not only for my cousin, but everyone.  People/nurses were coming to her floor to see it.  Her Mother even took her for a walk one day down the hall......how fun!  Thank you so much.

I am trying to find someone in the Dallas/Ft. Worth, Tx. area that do balloon people like you and I cannot find anyone.  Do you know someone that offers the same type of product that you do in my area?  I wanted to send someone a 6' guy for their 21st birthday!

Thank you so much for your help.


Best,
Brenda W.

 

 

   
My 11 year old niece had surgery and my family wanted to send her something to
brighten her day. We ordered the balloon and balloon flowers that came with the
candy and bear. She absolutely loved it! Everyone who saw it thought it was an
expensive arrangement when it was actually very reasonably priced. I would
highly recommend Balloon Express to anyone!


That is SOOO Adorable!!!! I didn't check my email yesterday, but she called me
to tell me how much she loved her flowers. Thank you SOOO much!!! I will
definitely remember you for future events!  Kristie

 

 

    Thank you!  She loved it, and everyone at the nursing home just thought it was
so cute.  It really brightened the room, and that is exactly what I was hoping
for.  I'm sending the link to your website to everyone I know!!  Donna 

 

  Thank you so much for helping me make a happy 95 year old : ) She 
loved the balloons.
Jan Munn

7/7/2010

 

Thank you so much, everyone loved the balloons!
  I'm sure you will be getting many calls for orders.
  Thanks-Kathy

 


 

   My brother was especially blessed by the gift!
Blesssing and Shalom from Jerusalem,
Marylois

 

 


 

Hi Diana!
 
I didn't see you when you delivered our balloons to THE GREEN ONION on Sunday but they were beautiful and certainly helped to make for a wonderful surprise for my mother's birthday!
 
JOB WELL DONE!
 
Thanks again!!!
 
Jay Berry

 

 

  Thanks!  It is too cute!

Monica Johnson

 

I just want to tell you my very first order was in the beginning of March I ordered a Singing Get Well Balloon. Everbody loved it . I just saw it this past weekend and it was as perfect as when it was first delivered . I've told so many people about your site. I am sending this ballon to my niece who will be 9 on Tuesday and I know she is just going to love it.    I will be ordering more from you down the road. I am so happy I stumbled on to your site. I will be ordering more from you down the road. I am so happy I stumbled on to your site.   Regards,   Linda 

   Twisted Flower Bouquet: 

I hear it was and still is being raved about.. Dr.'s and nurses coming from all floors to see it.. :) Hope you guys get some business.. :) Thank you so much for doing such great work..

Karla Kendall

 

 

 

Testimonial: Thank you for your prompt response.  I will be recommending you and your business to everyone I meet.  Your product is unique and your service has been excellent. Sandy & James

Little Girl Character Shipped to Southwest Airline Dallas, Texas

 

 

 

I am sorry that I did not get you meet you.  I was  running late and my
daughter Melissa stepped in to help with the decorations.
 
You did an excellent job for a last minute request and  SAVED our wedding day decor blues. 

I hope all the business I can bring to your door will  more than thank you.   You will be hearing from my daughter, Mrs.  Jessica K.  I believe she will have some free food coupons  for you from her restaurant, Sante Fe Cattle Co.  
I will do a recommendation for your web site and plan to  post you all over FACEBOOK and TWITTER and the Internet with showers of  praise. Thank you again.    Kind regards,  Shari S.

  

 

 

 

I just want to say thank you for the Spiderman balloon character that you did for my nephew.  He loved it!! I dont get to see him often and it was nice to be able to give him something like that and I just wanted to say i appreciate you sending the pics. It turned out GREAT!! Thanks again Chastity

 

 hey guys i have started a balloon company in south australia last year and have been looking at your site for ideasi was blown away by your designs they are fantastic spent ages looking . every week i visit sites and try to pick up ideas and yours has been the best site i have seen ever. is it possible to get some ideas of you i was looking at the boxes you have  and your balloons in a box are these helium filled?  thanks karen harrison

Balloon-in-a-Box

That's fine, Diane. Just as long as it's before Sunday, I'm fine with that. Thanks a million! I have placed several orders through you in the past and you have always been GREAT to work with!

Thanks again,

Michelle

 

 

I wanted to take the time and say THANK YOU SOOOO MUCH! The balloons were perfect and very well put together. I will be telling alot of people about your service and company and know that I will be using you in the future!! Jamiel K.

 

 

Thank you. you did an excellent job and i will be recommending you to others as well as securing your services in the future. if you mail a copy of the bill please include some business cards.

-kc

 

They're beautiful, and you're so sweet to report back!  Thanks for making
her day!
 
Jamie Taylor Boyd

 

 

Proud to be a Better Business Bureau Member ~ in the Spotlight.

 Thank you BBB ~ Diana Tucker, Certified Balloon Artist

 

 

 

 

BBB Accredited Business Spotlight - Balloons Express
Balloons Express creates a variety of balloon bouquets and characters. 

Balloon Décor adds height, color and movement to any event.  Balloons Express can decorate for any occasions including weddings, birthdays, corporate trade shows, bar/bat mitzvahs, prom, wedding shows, reunions,  company picnics, and so much more.  Balloons Express can even ship a Balloon-in-a-Box Nationwide.

 

 

 

Thank you again, I am sure it was a wonderful experience for him and a beautiful balloon bouquet. I am sure I will be using you again. Thank you so much for all your help :)

 

 

12/8/10  Thank you so much for delivering it to Claremore!  She really liked it!

----- Tristia W.

***

 Thank you so much....she loved it and I had a lot of questions of where I got it.  I think there were quite a few that were interested in going to your website and checking you out.  You did fantastic...thanks again!!!

Brandy

 

 01/7/10

 

***

 

12/16/09

She emailed me when she got it and loved it. Thank you for the quick delivery.

Rob 

 

Bubble Balloon Bouquet

***

 

 12/7/09 Thank you so much!  She loved the "6ft Polka Dot Skirt Girl" - she called me and was so excited. 

My daughter said it was the cutest thing she had ever seen.  Thanks for delivering it for me.
God Bless!
Karen Robbins

***   

                                                            

Hi Diana,

I just wanted to thank you for taking care of us!  The balloons looked
great and have lasted a long time.  They are still floating!  Thanks so
much.  :-)

Thank You,

Brandy DeCastro

 

***

 

11/21/09   Thanks for helping us surprise our little "gentleman farmer" with the extra special balloon character you created and delivered for us.  You have a great talent for this work and I'm sure I'll be in touch again in the future!  Becky

***

Wow, how lovely of you to send me a picture of the balloons I sent. 

 

Now I can see what my friend saw when she got them.
Thanks,
Sydney

 ***

 

They looked great! Thanks so much.  Naomi       

Adelson Good Luck Bouquet

***

 

Dear Balloons Express,
I checked out several different websites trying to find one that would deliver a good birthday gift same day and not charge an exorbitant fee.  Thank you for fitting that bill. My friend liked it very much and it brightened her day!
Best,
Sydney Osborne

 

***    

                                                               

Thanks so much for sending the invoice for my records!!! the kids (and parents) loved the balloons! I appreciate your work and have saved you to my "favorites".

   (1st Birthday for Rider & Josie)  

Have a wonderful day! Toni Martin

 Thanks for taking care of this for me. God bless you and your business
today...press-on, Janice

 

***

 

Thank you for making this special delivery! Such wonderful service is sure to make your venture a continued success.  I cannot tell you what joy the giraffe brought my nephew.  Thank you so much!

Shawn Nichols 

 

***

 
> You delivered my order to my best friend today.  Thank you for the 
> fabulous balloon arrangement!!!!  Your creation was absolutely the hit 
> of the day and EVERYONE that saw 'smiley guy' was enchanted.   We all 
> got the biggest kick our of Jan riding home with him in the car seat 
> next to her.  We all gathered at "Dave and Busters" for dinner, 
> and ,Smiley Guy' brought our birthday girl, Jan, all the attention she 
> had hoped for.  Several people, including the manager, asked about the 
> design and the artist and wrote down your e mail address.  I hope they 
> all follow through.  You will now be my favorite gift site.  Thank 
> you, also, for getting it there so quickly.  Your talent is 
> appreciated.  Thanks again, Sharon Farrell
> On Oct 13, 2009

 ***

 i love your designs, they are amazing, keep up the good work

Vanessa

10~2~09

***
L.S.  09/17/09

 

OMG how cute, awesome!  My daughter said my granddaughter just loved the balloons.
 
Thank you for sending the picture................great job!!
 
Machelle Ross

***
I just wanted to thank you for your same day delivery last Saturday when I ordered balloons for my niece Alyssa, who became engaged last weekend. Thank you for being able to guarantee the delivery for Saturday, which is the same day that I called and spoke to you. The balloons were such a huge hit! I do not think I have never gotten such a response from sending flowers before. I myself became so caught up in the excitement of her engagement that I went out and bought a web cam from Best Buy Saturday evening so I could talk to them via video using skype. We talked for an hour and a half and when they showed me the balloon bouquet it was so much more than what I envisioned from the web site. I would not hesitate to use your company again.

Again thank you so much for everything you did!

-Barbi K.

***

 

Wanted to say extra special thank you.

My daughter loved her balloon bouquet, and I spoke with the lady at the front desk who repeatedly told me how adorable it was.

So much so, that she said all of your business cards were quickly taken.

It was a hit and a blessings for me to give her something special and unique!

Thanks again!

Sherry L 

 

 ***

Aww, Diana, he is GORGEOUS!!  I did get a call earlier from Sharron and
her husband and they were THRILLED and said that it was magnificent!  I
will be sure that everyone knows where he came from!!

 

 ***

Thank you so much for making her birthday so special for us.  The
Sooners balloon and colors was such a huge hit and a fantastic
surprise!  You're the best!

 Kathryn Gingello, Rochester, NY  08/23/09

 

***

 

 I am so thrilled with the Smiley OU guy that you made for my friend, who is recovering from a brain injury!  She is a huge fan of OU and you made Smiley perfect!  She and all the other patients at the facility will get many smiles out of him!  He has made quite and impression!

Diana, you went far above and beyond all of my expectations and I am so grateful.  I only regret that I am in NY and can't use your services more often!  Kathryn 08/24/09

 

***

Thank you for your help and I wanted to tell that you have a great business!

 

 ***

Hi yes that's fine thank you ...I was in the US until Monday last week and forgot to place the order in time ...I'm sure

little Fintan won't mind !!!

Thank you for confirming it will be a little late ...

Best regards

Tricia 

 

***

 

I really want to thank you for helping me out so much.

I really do appreciate how you email back fast and take care of everything. Thanks a lot.

 

***

 

I just wanted to let you know how much my friend Erma enjoyed the twisted balloon bouquet.  I spoke with her today and she reported that the balloons were still up and that the retirement apartments where she lives was using the bouquet as the centerpiece at the monthly birthday celebration.

Thank you for making memorable birthday an 89 year old women ~  

 

Greetings, Mehdi The Netherlands

 

 

***

 

Thank you so much! My friend loved the balloons, I didn't want to give flowers because she received so many when her grandson was killed last 
month.  It made her day.

Regards,
Dr. Manns

 ***

 I was told that  the balloon arrangement was great.

Thank you, 
Myra L. Cooley
 

***

Hi Diane,
 
The balloons for the Youth Symphony concert at Woodland Hills Mall yesterday were beautiful.
There were many comments on how festive and fun they looked. Thanks for all your help!
 
Sue Loomis
TYS Assistant

***

 

 

Thanks so much for delivering this to Claremore. It was really a very nice

arrangement. The school office called my daughter to let her know my

granddaughter received them & remarked that this was the nicest arrangement

they had ever seen. When I saw it I had to agree. Several people took your

company name, stating they would order from you if they had a need arise.

Thanks again,

Janice Shaner

***

 

 

Last week you delivered a balloon Little Man to my 3 year old nephew at the Hillcrest Burn Center. After months of abuse from his mother and her boyfriend, DHS picked him up with 3rd degree burns all over his body from someone supposedly holding him under scalding water. The balloon man was a hit from the moment he woke up and saw it. He hugged it, he kissed it, he knocked it and pretty much dragged it around his hospital room. I just wanted to say thank you for giving him a little fun while he was there and a balloon friend he could play with. I'll definitely recommend you to anyone who needs something special. 07/15

 

***

 

June 19
This is my first time shopping with Tulsa Balloon Express, but it won't be my last!
Your customer service is second-to-none. I will definitely recommend you to my friends!-Kristy Fox______________________

 

 ***

Exceptional

Second-to-None

Posted by CorvetteChick on 06/19

They have myriad balloons and gifts to choose from and the customer service is TOP NOTCH. I will definately recommend to friends!

 

 ***

We've ordered from you three times before and everyone we have had you send your balloon in a box to has absolutely loved it. Thank you!!!

D.K

 

  I just wanted to say thank you for the balloon in a Box. It is a very unique idea. T.M.

 

***

 

Diana,

Thanks so very much for the phone call to follow-up- it meant a lot to our
company that the gift got there yesterday. And, she loved it! Next time we
won't cut it so close. You were great to work with and I appreciate the
special customer service.

Have a great weekend-

Sincerely,

Helen Redfield

 

 ***

8/14

GREAT COMPANY WITH SO NICE PERSONAL SERVICE
THANKS AND ALL MY BEST

Cem

 

***

I want you to know that I had found your site along with many many others on the web today and I kept going back to this one. Thank you again for your prompt service and I will be back again to order.

-Suzanne

***

Thank you. My little mom (who is legally blind by the
way) was BLOWN AWAY by Mr. Balloon Man. She LOVES it. Thank you so
much. Judith

***

Thank you very much. My daughter loved the balloons and she called to thank me.....first time she has spoken with me in 9 months. I guess it was the balloons. In any case, thanks for your help. David D.

 

THANK YOU!! Reese (the "balloon recipient ") called to thank me for her gift and was so very excited - you did a great job and I will be calling again!

 

By the way they are really good balloons ...he is still playing with the one we sent to Olivia in December ...the tune has stopped but the balloon still floats a little !!

 ***

 

Thank you for such a wonderful and unique balloon bouquet. It was such a hit with our birthday girl as well as everyone that saw it at the restaurant. You will probably get some business from this sale, everyone that walked by the table wanted to know your company name and location.

Thank you very much!!!

Jeanie Norman
Langley Public Library

 

 ***

 Dear Balloon Express!

I want to thank you for the incredible balloon guy you sent to my dad in Tulsa for his birthday in January! He loved it so much and the balloon guy became a part of the family for quite sometime as he lasted an incredibly long time. My dad's balloon guy was delivered to him amidst a gaping crowd of senior citizens at his Zarrow retirement villa and he has passed on the Balloon Express name to many, many folks! The much loved balloon guy rode in the car to work with dad so he could show him off to the dental office staff and the balloon guy greeted dental patients for a few days before his journey back

 

***

 

hi..

i would just like to say thank you for delivering the balloons so soon and that i have seen them on web cam and they are absolutely stunning.. i am extremely happy with them and tricia is ecstatic..

thanks again

donna 

 

***

 

Thank you so much! The balloons are awesome.I was not expecting them to be that cool! I will definitely recommend you to all my friends!

***

 

Ashley loved the balloons....they were most beautiful. We had a
photographer at the party, but unfortunately he only got pictures of the small balloons on the cake table. I was really bummed, because I so wanted to have a picture of Ashley surrounded by the beautiful balloons you made for her party.
Thank you again.

Cherié

***

 

 Thank you for getting this package out so quickly! I'm sure my daughter will love it! Jennifer B.

 

 

 

 ***

  Thank you so much for delivering it to Claremore!  She really liked it!

----- Tristia W.

 

  


Donna Webb

If you want a testimonial for your website just let me know. I would be glad to
write one. :-)
Thanks Again!!!
  

 

   
My 11 year old niece had surgery and my family wanted to send her something to
brighten her day. We ordered the balloon and balloon flowers that came with the
candy and bear. She absolutely loved it! Everyone who saw it thought it was an
expensive arrangement when it was actually very reasonably priced. I would
highly recommend Balloon Express to anyone!


That is SOOO Adorable!!!! I didn't check my email yesterday, but she called me
to tell me how much she loved her flowers. Thank you SOOO much!!! I will
definitely remember you for future events!  Kristie

 

 

    Thank you!  She loved it, and everyone at the nursing home just thought it was
so cute.  It really brightened the room, and that is exactly what I was hoping
for.  I'm sending the link to your website to everyone I know!!  Donna 

 

  Thank you so much for helping me make a happy 95 year old : ) She 
loved the balloons.
Jan Munn

 

 

Thank you so much, everyone loved the balloons!
  I'm sure you will be getting many calls for orders.
  Thanks-Kathy

 

     

Our website no longer asks for the CVV code (3 digit number) code on the back of the credit card

please include your CVV code in the greeting/information box on the order page as we still need it to process your credit card

payment.  Thank you!

We reserve the right to substitute with similar or same occasion if item is out of stock

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